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 Ger Bosma:
Exactly the sentiment I was trying to express a few days ago. And someone from the staff could come here regularly to reassure us (at least during work days), give us progress reports, make us understand that they are doing something (even if they're so very bad at it that it takes weeks). I'm sure we will not get any discount of our next subscription period, even though this problem hampers our ability to administer our groups for the common good.
As I said again, I am at the point where I hope Flickr may one day be acquired by Amazon —at least, they know what customer service means. They do also have programming glitches sometimes (rarely, but they do), and as far as I can tell, those get fixed within hours.
Posted 4 weeks ago.
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I have just tried to see who is a member in one of my groups, but there is no way to do this. I was using the new Beta when I did this. I thought it was fixed but it's not!
Flickr staff have not even responded to continued reports of problems for 2 weeks now. I'm so disappointed with this continued silence from them!! Please respond Staff!!!
Posted 4 weeks ago.
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 L’Arsène:
I agree even though I'm the one who mentioned the work arounds.
And now this morning I am trying to remove inappropriate photos from any group I admin and the X isn't working!! All I get now is "There was an Error in removing this photo." :-(
Posted 4 weeks ago.
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It is really hard to understand why it takes so long to fix it. Not to mention how something like this happens. The absence of communication of the staff is slowly unacceptable. It is really annoying to go on administrating properly a group. Almost 3 weeks now!
Posted 3 weeks ago.
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Agree with Pierre. On my Manage Members page on both Firefox and Chrome the search function and page number links are missing. I have contacted Flickr twice and it still isn't fixed.
It makes it very difficult to properly administer groups.
Come on Flickr, please fix this issue.
Posted 3 weeks ago.
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Three weeks, no solution and no communication from the staff to inform users. It's really disheartening!
Posted 3 weeks ago.
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 Quintess msb:
I totally agree with you! I still don't have the Search Box in the Administration section of the groups.
As you've said it is really disheartening.
Posted 3 weeks ago.
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Still no pagination and no search box.
With 101,993 members in my group that is simply unworkable.
Give an update and a prognosis for a fix.
Why is that not staff priority?
Posted 3 weeks ago.
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Flickr, are you working on this. A little hard to manage members in large groups?
Posted 3 weeks ago.
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We want a discount on our next Pro subscription ! And a diligent fix!
Posted 3 weeks ago.
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L’Arsène:
We want a discount on our next Pro subscription
Directing you to the TOS to which you have already agreed: www.flickr.com/help/terms
12. DISCLAIMER OF WARRANTIES
THE SITE, SERVICES, THE FLICKR MATERIALS, AND THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
Posted 3 weeks ago.
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 mcnod:
Those provisions exist everywhere, and are often deemed abusive by courts in many jurisdictions, at least in Europe. But more to the point, they do not preclude a voluntary gesture from the provider at fault towards the paying customers that they have hurt as a result of their negligence to restore a significant feature.
Posted 3 weeks ago.
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L’Arsène:
they do not preclude a voluntary gesture from the provider at fault towards the paying customers that they have hurt as a result of their negligence to restore a significant feature
the service you request to be fixed is a service available to any admin or mod, Pro or Free, it is not a feature exclusive to Pro members. Also, just in case they honor your request, make clear just who is "we"? All Pro members? All Pro members that are admins or mods? Only the Pros in this thread? Any Pro in any thread that currently has a bug that is three weeks old or older?
Posted 3 weeks ago.
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The problem is still there and so it is impossible to manage a group, when you want to get rid of members who keep posting photos in the wrong group.
Posted 3 weeks ago.
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mcnod:
Exactly what sort of “discount on their next subscription fee” would you propose to grant to admins and mods running Free accounts?
Posted 3 weeks ago.
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L’Arsène:
I dont think McNod was suggesting any discount for anyone. But if there was a discount given out, there is no reason it couldnt be offered to free account holders to encourage them to go pro.
I'd prefer they dont give out compensation (and I am sure they wont and they clearly dont have to do so in terms of the agreement we have all signed up to as quoted by McNod)
It is clear to us all that Flickr staff (for development/fixing/communication) are a small and stretched team. There is so much stuff that needs sorted and it needs people (money) applied to do this. Any compensation for regular glitches and bugs would be spending money needed for fixing stuff.
Posted 3 weeks ago.
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L’Arsène:
Exactly what sort of “discount on their next subscription fee” would you propose to grant to admins and mods running Free accounts?
None, as I said, I agreed that the service is as is - until I didn't, that was last December when I let my Pro run out after many years. I still wait for the day that I can resume telling my story on flickr through photograghs, but that day will not be here until they fix all the bugs introduced these past two years, and when they stop introducing what seems to be at least one new bug or loss of feature each and every week. I will pay for a service, not to be a Beta Tester for new code.
But let's see what I think you should get ... you pay what, about 35 US cents a day? Most of that goes to paying for servers, staff, building rent, additional paid for features and benefits over the basic free account and more, it's been about 32 days since this issue hit and considering all of the features that do work ... I'm gonna say ... 32 US cents so far. If you close your group to new submissions until this issue is sorted, I'll double my assessment.
Posted 3 weeks ago.
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mcnod:
32 US cents so far
round it up to 50 cents!
Posted 3 weeks ago.
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10-7
problem is not fixed.
Posted 3 weeks ago.
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Thanks to Kat-Renee Kittel for the workarounds, but it's complicated and shouldn't be necessary.
C'mon Flckr staff PLEASE let us know how you are progressing with this – it is 3 weeks since you acknowledged it... and no word since.
Posted 3 weeks ago.
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jonathan charles photo edited this topic 3 weeks ago.
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Thanks to Kat-Renee Kittel for the workarounds; but we need Flickr to supply the service we are paying for and fix the issue!!!!! What is happening? We are in a communication black hole. Not great customer relations.
Posted 3 weeks ago.
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 Fat Burns ☮:
We are in a communication black hole.
Not really. Staff replied but apparently it is taking a lot of work or they may be overwhelmed...
Posted 3 weeks ago.
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Umm... it is really!
The staff responded to this 3 weeks ago.
Posted 3 weeks ago.
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 Responded and fixed are different things.
Posted 3 weeks ago.
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Has all the staff been laid off ? or gone on holidays ?
Posted 3 weeks ago.
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L’Arsène:
Well said!!!!
Posted 3 weeks ago.
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Any updates on this issue, starting to get a pretty good backlog?
Posted 3 weeks ago.
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The issue is still open!
Posted 3 weeks ago.
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Hello, Flickr team, blink twice if you are kidnapped!
Posted 2 weeks ago.
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I can certainly sense the increased frustration with this bug-- and rightfully so. It's one that significantly impacts groups moderation & activity, and one that we're eager to fix.
We've received word from our engineers that work on this fix has been prioritized.
Reminder: While we'll continue to provide updates in this thread, I see some members here are eager for more frequent staff communication. This is primarily a member to member forum & contacting staff directly using our contact form is the way you'll be able to engage directly with staff:
www.flickrhelp.com/hc/en-us/requests/new
Posted 2 weeks ago.
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 katie_ko:
:-)
Posted 2 weeks ago.
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I sent a request 7 days ago and got the meaningless answer that Flickr is aware of the problem and I've been added to a list of affected users. Wow, that was really helpful. What kind of bug the Flickr IT guys produced that it takes ages to solve it?
Posted 2 weeks ago.
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 Roman An. Anteros:
hahahahahaah!!!!
we are all patiently waiting that the FIX will come :-))))
Posted 2 weeks ago.
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This is getting ridiculous. Pagination is not new. How has this not been corrected in the past 4 weeks?
Posted 2 weeks ago.
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totally agree
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 EvaK_42:
"What kind of bug the Flickr IT guys produced that it takes ages to solve it?"
Possibly the kind that needs totally re-writing if somebody decided that it's not needed and pushed the red button only to find that Flickr users actually do use and need it. Just a guess considering how long it's taking.
Posted 2 weeks ago.
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Has Flickr fired all their staff and hired rookies to fix all above problems.... its only roughly 4 weeks.... do we have to give these people another 6 weeks??
Posted 2 weeks ago.
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still broken after all these weeks!
Posted 2 weeks ago.
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I'm beginning to suspect that there was a big data loss that is extremely hard - or perhaps impossible - to reconstruct. And Flickr can't or won't admit that. That's why the stalling tactics.
Posted 2 weeks ago.
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 Monsare:
I don't know if data loss is the problem, because the pages are still there and you can access them manually by appending the URL with the specific page number (go to the first page of this discussion for the response with specifics on how to do this). There's pagination at the bottom of this page, so how they are unable to put back this simple navigation element on group member pages is mystifying.
Posted 2 weeks ago.
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 Web-Betty:
Thanks a lot for your answer. But it is not a final solution.
Posted 2 weeks ago.
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Monsare:
I agree. I'm using this workaround as a hack solution, but Flickr really needs to fix this basic functionality. We shouldn't have to jump through these hoops to moderate our groups and members.
Posted 2 weeks ago.
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The problem remains unresolved.
Posted 2 weeks ago.
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 Tim Noonan:
I agree! So very disappointing this is still not solved!
Posted 2 weeks ago.
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katie_ko:
If this case is handled with "high priority", I'm not eager to know how cases are handeld with low priority.
In fact flickr should now that the Mods and Admins running a lot of flickr AND are paying customers. Remember that!
Posted 1 week ago.
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I need to remove someone from my group. He's not among the 25 members I can see. What do I do now? Do I have to ask Flickr staff to remove him?
Posted 1 week ago.
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 stanze, people page probably still broken:
If you have one of their photos in the group, you know the workaround. Else... 🤷🏻♀️
Posted 10 days ago.
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I sent a feedback today and asked when the bug will be resolved. The answer: The bug affecting Group management has proven to be a trickier issue than expected and our engineers are still working to resolve the issue. At this time, I do not have a concrete update of when the issue will be resolved. I know this is frustrating but our Product Team is working to get this issue solved as soon as possible. I learned three things during my work as software engineer:
• Error-free software is the devil's work.
• The more experienced you are, the more complex your errors are.
• When you pull sth. in the front, you have to consider what can move in the back.
Let me guess: They tried to solve another bug and shot the group member administration. Now they are between Scylla and Charybdis because going back to the former version means to reactivate the other bug. But solving this means to affect the group member administration again.
Posted 10 days ago.
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I'm still waiting for this to be resolved. Perhaps you should give a bonus to the engineer who can fix this!
Posted 9 days ago.
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 Patricia Ware:
I'm still waiting for this to be resolved. Perhaps you should give a bonus to the engineer who can fix this!
That's a precarious suggestion.
english.stackexchange.com/questions/488178/what-does-it-m...
Posted 9 days ago.
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Patricia Ware:
"I'm still waiting for this to be resolved. Perhaps you should give a bonus to the engineer who can fix this!"
And sack the one who broke it at the same time!
Posted 9 days ago.
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 Oldt1mer - Keith:
Couldn’t agree more on both counts!
Posted 8 days ago.
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This is still a problem today.
I am currently trying to manage my group members list but I can only see the first 25 members in the administration section, and I can not search for members. I really hope this issue is resoled soon! After reading this thread it seems like this is a recurring issue, why is this not resolved yet???
Posted 8 days ago.
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I Admin several groups also.
Impossible to "Manage Members" via the Administration link, just one page showing and the Search for Members box has disappeared.
This has been the case for some time now can Flickr engineers not sort this out????
We all get an increase in Pro membership costs and a decrease in funcionallity....why???
Posted 7 days ago.
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i've given up that it will be fixed after 5 weeks!
Posted 7 days ago.
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Oh, it will be fixed some day, but the amount of time it is taking is appalling and is probably indicative of a serious lack of expertise within the current Flickr/SmugMug technical team (unless of course it is that they don’t much care, but we don’t want to believe that, now, do we?).
On the other hand, as the VISA card I pay my Pro membership with is about to expire this month, I am happy to announce that I have unfailingly received an automated notice inviting me to fill out my new card details, so that my next membership payment can be promptly collected... THAT part of the software works flawlessly, I can assure you!
Posted 6 days ago.
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I am an admin in 8 groups on the Flickr platform. In the administration panel of each of my groups, I cannot manage group members. Only the last 25 members of the group are visible here. Doesn't work:
- viewing group members
- you cannot 'ban' members
- you cannot remove a member from the group
- you cannot change the role of a group member (e.g. you cannot make anyone an admin or moderator).
I consulted this problem with several admins of Flickr groups. Everyone has had the same problem for 4 weeks.
I wrote about this bug about this 4 weeks ago to the Help Center. They suggested to changing my browser, changing firewall options, VPN or other ridiculous suggestions. All these options have been tested by many people and this is not the problem. As I'm IT professional, please don't bullshit!
What should I do to make member XXX an administrator in my group? Why can't I find and ban a malicious group member?
We are waiting 5 weeks without any help from Flickr Help Center
Posted 6 days ago.
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As an admin of three groups I find it very difficlut to manage membership when I cannot look up group members.
This problem has been reported by many flickr admin.
Please ........... someone fix this !!
Posted 6 days ago.
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 darecc:
 Paula's Photos aka Variegated Vibes:
back near the top of this thread, there's a workaround for this issue which may help a bit. it gets you to the next page, but still without the search function.
www.flickr.com/help/forum/en-us/72157722145442775/7215772...
Posted 5 days ago.
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InnAtElmwood edited this topic 5 days ago.
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 InnAtElmwood:
Thanks. I've already looked for this.
Posted 4 days ago.
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2 weeks since the last update, what's happening in the engine room, found anything?
Posted 4 days ago.
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 Swede66:
Seems they are still having coffee.
Posted 4 days ago.
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Waiting, waiting, waiting, waiting, waiting, waiting...
Email from Flickr on 24 September to myself reads:
"Hi Chris,
Nafeesa from Flickr Support here. Thank you for reaching out to us
The issue you are experiencing with the manage members page has been reported to us by a small number of members.
I apologize for any trouble this is causing. Our engineers are aware of the issue and working on a resolution, and I added your name to the list of affected members.
I'll reach out to you once I have any major updates.
Once again, I apologize for any trouble this has caused. In the mean time, please let me know if you have any other questions or concerns, and I will be happy to help.
Best,
Nafeesa
Flickr Support"
They obviously aren't giving it priority because they say it only affects a "small number".
Haven't heard a peep despite contacting Flickr again. Arrrgggghhh!!!!!
Posted 4 days ago.
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Fat Burns ☮:
it only affects a "small number".
How would they know? Not everyone even knows about the Help Forum!
It certainly affects me.
The other problem, starting about the same time, not to be able to see any members in any group, seems to not be universal: I have recently been able to see members of some groups, but for most of them that I have tried, the members page is simply blank under the header, without any spinning balls or anything.
Posted 4 days ago.
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Viejito:
Fat Burns ☮:
Please don't misunderstand the Flickr support mail. They said that the issue "has been reported to us by a small number of members". They didn't assert that only a small number of users is affected. I suppose that many group admin haven't realized the problem so far because they don't use the "manage your members" function that much.
Posted 3 days ago.
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EvaK_42 edited this topic 2 days ago.
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L’Arsène:
I agree with you !!
Posted 3 days ago.
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EvaK_42:
Please don't misunderstand the Flickr support mail. Please don't misunderstand whom I was responding to.
Posted 3 days ago.
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 Viejito:
Flicker email seems like spin to me: "..reported to us by a small number of members." = not a widespread problem = not a priority to be fixed = waiting > 4 weeks. Is it part of moving all to Beta groups experience?
Posted 3 days ago.
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Fat Burns ☮:
You seem to be jumping to conclusions again...
Posted 3 days ago.
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Viejito:
This is a public discussion.
Posted 2 days ago.
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EvaK_42:
This is a public discussion. Indeed. But do not respond to one person and put the icon of a different one (=me) above your response.
Posted 2 days ago.
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Viejito:
I see, sorry. Changed it.
Posted 2 days ago.
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Because it seems to be what matters (more than simply whining here, at least), I officially complained with Support, and got this answer:
“The bug that you're reporting on is in our current engineering sprint and being worked on by someone on that team as I type this. When the fix has been rolled out, we will be in touch to let you know.”
I wish the engineers would sprint faster than an asthenic snail, is all...
Posted 3 hours ago.
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L’Arsène:
I agree. It seems to be taking such a long time.
Posted 2 hours ago.
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